Sun City, AZ
Sun City, AZ
Senior UX Designer crafting human-centered experiences across healthcare, education, and mission-driven sectors. Recently returned from a career break with fresh perspective and new front-end skills.
VocaThread is a concept case study inspired by my real-world experience as a DIRECTV call center agent. Designed as a compassionate, streamlined interface for agents handling overdue billing and service reconnections, the project reimagines the entire call flow through a modern 5-step wizard, real-time AI transcription, and contextual automation.
With over 10 years of experience in UX design, I’ve had the privilege of creating meaningful digital experiences across healthcare, e-commerce, and customer service sectors.
After taking a thoughtful 2-year career break to recharge and gain new perspectives, I’m excited to return to the field with renewed energy and fresh insights. During this time, I’ve also expanded my skillset into front-end development, allowing me to bridge the gap between design and implementation more effectively.
My approach centers on human-centered design principles, ensuring that every interface serves real user needs while maintaining accessibility and usability standards. I believe great design should be invisible — it should simply work.
When I’m not designing, you’ll find me learning new coding techniques, exploring design systems, or diving into discussions about ethical AI use, new AI discoveries, and creative ways to apply these technologies in future projects.
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